FSK Technology Services, Inc. is committed to delivering
the highest quality services to our customers. Our Quality Assurance
Plan (QAP) provides the basis for our company’s overall delivery
of services and will be the basis for monitoring and ensuring the
same high level of quality from our Seaport-E team members. Our standardized
QAP addresses the following elements, but is tailored and augmented
to meet specific customer requirements.
Monitoring and Maximizing Quality
The FSK Team uses an established process of customer delivery quality
assurance to ensure a high degree of customer satisfaction with the
quality of services provided. Continuous and regular quality assurance
reviews take place throughout the period of performance. Such processes
as 360-degree performance reviews, regular status reports from the
FSK Team to the customer, and regular customer feedback mechanisms
are designed to establish a two-way communication between the customer
and our team. Our team’s QA management provides oversight for
conducting project audits and reviews to ensure that all performance
and contractual requirements are being met.
The FSK Team utilizes its past performance experience
in commercial best practices, such as IT Infrastructure Library (ITIL)
standards, Capability Maturity Model Integration (CMMI) guidelines,
and other business process improvements, to maximize quality of services
delivered to the customer.
Guaranteeing Customer Responsiveness and
The FSK Team is committed to guaranteeing the highest possible level
of responsiveness to our customers and cooperating to the fullest
extent to resolve any issues and address requirements as they arise.
We work together with our customers to ensure that our team is providing
the appropriate and necessary services and addressing any and all
concerns. A primary point of contact is assigned for each task order,
with alternate POCs as backup, to be able to respond efficiently and
expeditiously to the customer. The Customer POC is assured of an open
line of communication with the FSK Team POC.
The FSK Team conducts regularly scheduled meetings
that have been established with the customer, to discuss project coordination,
review progress of scheduled milestones, and address risk mitigation
for the program.
Problem Resolution Approach
Our problem resolution approach to potential issues arising throughout
the life of a contract delivery is to first handle communication with
the assigned points of contact for the particular work. We assure
the customer that if this first line of approach to report, address,
or resolve potential conflicts or issues is ineffective, FSK Team
senior management will quickly address the issue and reach resolution.
Our senior management will continually be available to the customer
to discuss any and all concerns.
The FSK Team uses regularly scheduled project
reporting meetings with the customer to discuss and address any problems
encountered within the program.