FSK Technology Services, Inc. is committed to delivering the highest quality services to our customers. Our Quality Assurance Plan (QAP) provides the basis for our company’s overall delivery of services and will be the basis for monitoring and ensuring the same high level of quality from our Seaport-E team members. Our standardized QAP addresses the following elements, but is tailored and augmented to meet specific customer requirements.

Monitoring and Maximizing Quality
The FSK Team uses an established process of customer delivery quality assurance to ensure a high degree of customer satisfaction with the quality of services provided. Continuous and regular quality assurance reviews take place throughout the period of performance. Such processes as 360-degree performance reviews, regular status reports from the FSK Team to the customer, and regular customer feedback mechanisms are designed to establish a two-way communication between the customer and our team. Our team’s QA management provides oversight for conducting project audits and reviews to ensure that all performance and contractual requirements are being met.

The FSK Team utilizes its past performance experience in commercial best practices, such as IT Infrastructure Library (ITIL) standards, Capability Maturity Model Integration (CMMI) guidelines, and other business process improvements, to maximize quality of services delivered to the customer.

Guaranteeing Customer Responsiveness and Cooperation
The FSK Team is committed to guaranteeing the highest possible level of responsiveness to our customers and cooperating to the fullest extent to resolve any issues and address requirements as they arise. We work together with our customers to ensure that our team is providing the appropriate and necessary services and addressing any and all concerns. A primary point of contact is assigned for each task order, with alternate POCs as backup, to be able to respond efficiently and expeditiously to the customer. The Customer POC is assured of an open line of communication with the FSK Team POC.

The FSK Team conducts regularly scheduled meetings that have been established with the customer, to discuss project coordination, review progress of scheduled milestones, and address risk mitigation for the program.

Problem Resolution Approach
Our problem resolution approach to potential issues arising throughout the life of a contract delivery is to first handle communication with the assigned points of contact for the particular work. We assure the customer that if this first line of approach to report, address, or resolve potential conflicts or issues is ineffective, FSK Team senior management will quickly address the issue and reach resolution. Our senior management will continually be available to the customer to discuss any and all concerns.

The FSK Team uses regularly scheduled project reporting meetings with the customer to discuss and address any problems encountered within the program.